Situation and Challenges
With 400,000 members throughout the U.S. and Canada, the International Union of Operating Engineers (IUOE) – Local 825 faced significant human resources challenges. The business manager of Funds Services, which manages employer benefits funds, was receiving numerous complaints about treatment of employees. Policies and procedures were changed frequently with no explanation, and there was a widespread perception that certain, favored employees received special treatment. It was clear an employee engagement survey was going to be the first step. The business manager asked for a review of all human resources policies and procedures.
We conducted an employee engagement survey of all 36 office members, meeting with each person individually. We also performed a comprehensive HR audit to determine whether all policies and procedures were legally compliant and followed industry best practices.
Based on our findings, we removed a leader who had been the source of many complaints, as well as an employee who contributed to the complaints. In addition, we demoted a manager who had given and received preferential treatment in her scheduling. The Lindenberger Group also:
- Updated the employee handbook
- Implemented a transparent employee review process
- Conducted a series of six training sessions for the management team
- Coached the management team individually and as a group
- Conducted a compensation study
- Promoted an employee to manager
- Implemented staff meetings, management team meetings, and quarterly Town Hall meetings
The organization was so pleased with the initial results that it outsourced all of its human resources functions to The Lindenberger Group. Over a two-year period, the culture was transformed, from one with poor morale and productivity to one with high morale and productivity. Surveys have shown that employees now trust management and the organization.