Situation and Challenges
Visionary Brands, an automotive products supplier listed as one of the fastest-growing companies in New Jersey, had no human resources support. The company’s attorney suggested that the company hire HR support to coach human resources through its continued growth. The company also had some pressing issues, such as friction between two members of the management team and an employee.
We met with the leadership team to discuss HR issues and conducted an HR audit to pinpoint critical needs. Based on their findings, and supported by best practices, we designed and implemented the following:
- Employee handbook
- Job descriptions
- Performance appraisal process
- Compensation study
- Merit increase plan
- Management training
We introduced the employee handbook to all staff members and conducted management training on interviewing, performance management, and performance appraisal.
Most importantly, our professionals were on-site to coach human resources and provide support for more than two years, ensuring that all policies, procedures, and programs were understood, supported, and implemented.
The company was thrilled with the results. The operations director took an interest in HR and asked us to coach and mentor her so that she could take over the function. She now serves as the director of human resources.
To resolve the conflict between upper management and the employee, we arranged a meeting between the employee and the president, coached the employee to improve interpersonal skills, and helped the company change the employee’s duties. The employee is now a successful contributor to the organization.