Today Starbucks will close its stores to provide anti-bias training following the recent incident in a Philadelphia store where a manager called the police to remove two black men who had not ordered drinks.
What does anti-bias training need to include?
First, the training should be interactive and allow for discussion and reflection.
Second, the training should focus on the incident that occurred and discuss how it could have been handled differently.
Third, employees should learn about racial bias and white privilege.
Fourth, senior leadership needs to model openness and inclusion.
Fifth, there need to be consequences for inappropriate behavior.
Finally, one day of training is not a magic bullet. There should be follow up training and coaching for current and new employees.
I’m curious … what do you think the training should include?
[…] Judith Lindenberger gives us a good perspective on what should be included in the Starbucks bias training, this is great, practical information: Starbucks Provides Anti-Bias Training […]
The training should include time for people to process what they’ve learned, an opportunity for questions, and an interactive session where they look at how they can apply what they’ve learned in every day situations.
I certainly agree with you Michelle.